Things you need to know:

1. What are your operating hours?

Weprocess orders from Monday-Friday,9AM to 5PM. However, you can order from our website 24/7!

2. Can we order onFacebook/Instagram?

Unfortunately,we do not accept orders through Facebook or Instagram.

3. Do you deliver here at (province)?

Yes,The Meat Market now delivers BountyFresh products in Metro Manila as well as in selected provincial areas inLuzon. Check here for the list of provincial areas covered: https://bit.ly/TMMPROVINCIALAREAS

Ifyour area is not on the list, our #Manokngbayan Chooks-to-Go family is happy toserve you. Please check this link: https://www.facebook.com/chookstogo/videos/174250483635822/

4. What payment methods do youaccept?

We are currently accepting payments viaour partners, Dragonpay and Paymaya.

For more details, visit: 1. https://www.dragonpay.ph/how-to-use-dragonpay-online-bank-deposit2. https://www.paymaya.com/quick-guide

5. What is the maximum weight perdelivery?

Thereis a maximum weight is 17kg per delivery. This is for the safety of the productand our partner riders.

6. Is there a minimum or maximumorder per person?

Thereis no minimum order per person. However, the maximum we can process per orderis up to 3 deliveries (51kg).

7. How much is the shipping fee?

The following areas have a fixed shipping fee of150php for every maximumweight of 17kg:

Metro Manila Areas

·        Caloocan City
·        Makati City
·        Mandaluyong City
·        Manila City
·        Marikina City
·        Pasay City
·        Pasig City
·        Quezon City
·        San Juan City
·        Taguig City

 Provincial Areas

·        Agoo, La Union
·        Arayat, Pampanga
·        Balanga, Bataan
·        Batangas City
·        Capas, Tarlac
·        Concepcion, Tarlac
·        Guimba, Nueva Ecija
·        Mariveles, Bataan
·        Moncada, Tarlac
·        Rosales, Pangasinan
·        San Jose, Nueva Ecija
 

8. How can I track my order status?Will you provide a tracking number?

After your paymenthas been verified, it will take 3-5 days for your product to arrive. Prior toyour delivery, we will send a confirmation on your actual deliveryschedule. Our thirdparty rider delivery provider will contact you after they leave our shop onroute to your delivery address. 

9. What are the return/exchangepolicies?

There will be a noreturn and no exchange once the product has been received. Please make sure tocheck the products you have received and notify us if you have any questions orremarks related to your order.Since ouritems are perishable we would like to request that you inform us of any issueabout the order you receive within 48 hours, so we can investigate and addressthem.Pleasecontact us at customercare@themeatmarket.ph for any concerns with yourdelivery.

10. I want to change my order. Is itpossible?

Ifyour order has not been paid and processed, you may emailcustomercare@themeatmarket.ph to cancel your order and you may create a neworder. However, once your payment has been confirmed, we will not accept anychanges to the order.

12. Is there a cut-off time fororders? How long will it take for them to deliver?

Wewill be processing orders from Mondays to Fridays from 9:00 am to 5:00 pm. Thecut-off time is 5pm daily. Please be informed that we need around 3-5 workingdays after verification of payment to deliver your goods.

For more questions,please email customercare@themeatmarket.phFor more information on our privacy policy, please see our privacy policypage (https://themeatmarket.ph/pages/privacy-policy)