Frequently Asked Questions

The Meat Market (TMM) is the official e-commerce page of Global Essential Foods Inc. and Bounty Fresh Foods Inc. We offer and deliver a wide variety of meat and seafood products for your daily consumption and wholesale needs.

You can place an order directly here on our website by clicking here. You can pay by credit card, debit card, and e-wallet via our partner, Paymaya and Paymongo.

We have multiple stores across Luzon ready to serve you daily. Please check this link for our store locations.

- Metro Manila Areas: There is no minimum order quantity or amount required. However, shipping fees may apply on orders below ₱5,000.
- Provincial Areas: We deliver to selected provincial areas within North Luzon & South Luzon but with minimum purchase of P5,000 and scheduled delivery.

- We will be processing orders from Monday to Saturday from 9:00 am to 5:00 pm (except holidays). The cut-off time for ordering and payment settlement is 3pm (GMT +8). Beyond this time, it will be processed next working day. Please be aware that we need around 2-3 working days (Metro Manila areas) and 3-4 working days (Provincial areas) after verification of your payment to deliver your order.

Upon completion of payment, you will receive an email order confirmation.

Our TMM Customer Support team will reach out to you in case there are concerns on delay in delivery or stock availability of your order.

Unfortunately, once the order has been processed you can no longer cancel it. Once we receive your order after checkout, we will automatically pull out the meat from our storage and prepare it for delivery. As meat products are highly perishable, it’s not advisable to put back what we’ve already taken out of the storage.

Metro Manila Areas

• Caloocan
• Valenzuela
• Las Piñas
• Makati
• Malabon
• Mandaluyong
• Manila
• Marikina
• Muntinlupa
• Navotas
• Parañaque
• Pasay
• Pasig
• Pateros
• Quezon City
• San Juan
• Taguig


Provincial Areas

• Arayat, Pampanga
• Sta. Ana, Pampanga
• Balanga, Bataan
• Malolos, Bulacan
• Plaridel, Bulacan
• Sta Maria, Bulacan
• Pulilan, Bulacan
• Guiguinto, Bulacan
• Bocaue, Bulacan
• Meycauayan, Bulacan
• Bacoor, Cavite
• Naic, Cavite
• Silang, Cavite
• Imus, Cavite
• Tanza, Cavite
• Antipolo, Rizal
• San Mateo, Rizal
• Cainta, Rizal
• Rodriguez, Rizal
• Sta Rosa, Laguna
• Cabuyao, Laguna
• Los Banos, Laguna
• Lipa, Batangas

Area	Shipping Options
Metro Manila Areas	a. Pick-up at nearest TMM store BGC, Taguig Hub Caloocan Hub TMM Qmart, Cubao
	Delivered - serviceable areas only  (shipping fee may apply for orders below P5,000 pesos)
Provincial Areas	Pick-up at nearest TMM store  TMM Rosales, Pangasinan TMM Plaridel, Bulacan TMM Agoo, La Union TMM Guimba, Nueva Ecija TMM San Jose, Nueva Ecija TMM Mariveles, Bataan TMM Balanga, Bataan TMM Moncada, Tarlac TMM Arayat, Pampanga TMM Capas, Tarlac TMM Batangas (temporarily unavailable)
	Delivered - serviceable areas only  (shipping fee may apply for orders below P5,000 pesos)

For orders above P5,000, the shipping fee is free. Anything below P5,000 is subject to a P150 fixed delivery fee. The delivery fee will automatically reflect on your summary of orders during checkout.

We strive to do 2-3 working days (Metro Manila areas) or 3-4 working days (Provincial areas) delivery for orders with confirmed payments placed on or before 3:00 pm (GMT+8). In cases where delivery lead-time will not be possible due to circumstances beyond our control (e.g. lockdown restrictions and inclement weather), we will ship out your order on the subsequent days, subject to availability delivery assets.

You will receive a notification the day before or on the day of the delivery date with the expected time of delivery of the products.

After your payment has been verified, it will take 2-3 days for your orders to arrive. Prior to your delivery, we will send a confirmation on your actual delivery schedule. Our third party delivery provider will contact you after they leave our shop on route to your delivery address.

Unfortunately, you can no longer change the delivery address once your order and payment has been confirmed.

You can pay by credit card, debit card, and e-wallet via our partner, Paymaya.

Please be reminded that we will not process unpaid orders.

You can try reloading the page, then try again. You can also try other payment methods. If payment still fails, you may send an email to us so we can assist you.

You can reach and message us at :

• The Meat Market Customer Care - customercare@themeatmarket.ph
• Contact # - 0951.079.4370 / 0968.744.8119

Yes. There is no limit in purchase order. We are also open to bulk orders for hotels, restaurants, establishments and community resellers.

If there are not enough stocks for your order on our site, you may contact or send us an email and we will process your order separately depending on the availability.

You may contact our Account Specialist to assist you 0968.744.8119 or 0951.079.4370 .

Yes, discount is automatically applied whenever you reach a specific amount. If you opt for a bigger purchase order, we can extend you a bigger discount. See below our discount scheme:

• P5K- 9.9K worth of purchase - 6% discount
• P10K- 19.9K worth of purchase - 8% discount
• P20K- 49.9K worth of purchase - 10% discount
• P50K- 99.9K worth of purchase - 12% discount
• P100K worth of purchase - 13% discount

Yes, for orders above 1 tonne. Our pick up address is in Sta Maria Plant or Cold Storage located in Plaridel, Bulacan. Full address will be given upon payment and confirmation of your order.

Please see below requirements and conditions: 

*Cold Storage Plaridel, Bulacan Pick up

• Bring PPE’s before going to the storage - Reflector vest, hairnet, close shoes, vaccination card
• Certificate of Accreditation to Meat Transport Vehicles (MTV)  from NMIS

*Plant Sta Maria , Bulacan Pick up

• Bring PPE’s before going to the storage - Reflector vest, hairnet, close shoes, vaccination card

You can only pick up at 10am-3pm and 6pm onwards.

There will be no return and no exchange once the product has been received. Please make sure to check the products you have received and notify us if you have any questions or remarks related to your order.

Since our items are perishable we would like to request that you inform us of any issue about the order you receive within 48 hours, so we can investigate and address them.

You can reach and message us at :

 The Meat Market Customer Care -  customercare@themeatmarket.ph

 Contact # 0951.079.4370 / 0968.744.8119

You can only return an item if it is wrong or damaged.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, our TMM support team will contact and update you. Please take note that processing will take three to four weeks. See our refund policy here.

Should you have clarifications, please feel free to call us at any of these contact numbers 0968.744.8119,  0951.079.4370.

Thank you and we look forward to serving you.